Payment Policy for Hopynapo

Effective Date: January 6, 2025

At Hopynapo, we want to make your shopping experience as smooth and secure as possible. Below is our Payment Policy, outlining the payment methods, terms, and conditions that apply when making purchases on our website.

1. Accepted Payment Methods: We accept the following payment methods for purchases made on our website:

  • Major credit cards: Visa, MasterCard, American Express, and Discover.
  • Debit cards with a Visa or MasterCard logo.
  • PayPal
  • Apple Pay (if available)
  • Google Pay (if available)

All payments are processed securely through our payment gateways to ensure the safety of your financial information.

2. Payment Processing:

  • When you place an order, your payment will be processed immediately at checkout.
  • We use secure, industry-standard encryption to protect your payment details during the transaction process.
  • Your payment will be confirmed only when your payment method has been successfully authorized. In the event of any issues with payment authorization (such as insufficient funds or expired cards), you will be notified to update your payment details.

3. Pricing and Currency:

  • All prices listed on our website are in U.S. Dollars (USD) unless otherwise specified.
  • The total price of your order, including any applicable taxes, shipping fees, and discounts, will be displayed at checkout before you complete the transaction.
  • For international customers, prices are charged in U.S. Dollars. Any currency conversion fees or exchange rates applied by your bank or payment provider are beyond our control.

4. Payment Authorization and Verification:

  • By submitting an order, you authorize Hopynapo to charge the total order amount to the payment method you selected.
  • We may conduct verification checks on your payment method to confirm its validity before processing your order.
  • If any payment issues arise during the verification process, we will contact you directly for further assistance. We may also delay the processing of your order until payment is confirmed.

5. Discounts and Promotions:

  • If you have a discount code or promotion, it must be applied at the time of checkout. Promotional offers cannot be applied to previous orders or combined with other discounts unless explicitly stated.
  • Discount codes are non-transferable and may have expiration dates or other restrictions. Be sure to review the terms of any promotions before use.

6. Sales Tax:

  • Sales tax is applied to orders where applicable, based on the shipping address provided at checkout.
  • The sales tax rate is determined by your location and is calculated during the checkout process. If applicable, sales tax will be added to the final order total.

7. Payment Errors:

  • If there is an error in processing your payment, such as a declined card or failed transaction, we will notify you immediately. You will be given the opportunity to correct the issue by selecting an alternative payment method or updating your payment details.
  • Hopynapo is not responsible for any fees or charges imposed by your bank or credit card issuer as a result of failed payments.

8. Security of Transactions:

  • We are committed to ensuring that your payment information is secure. All payments are processed through a PCI-DSS compliant gateway, and we use SSL (Secure Socket Layer) encryption to protect your sensitive financial data.
  • We do not store your credit card information on our servers. Once your payment has been processed, your payment details are securely handled by our payment processor.

9. International Payments:

  • For international orders, any customs duties, taxes, or import fees that may apply are the responsibility of the customer and will not be covered by Hopynapo.
  • Please note that the payment processor and financial institution may apply foreign exchange rates or currency conversion fees.

10. Payment Disputes:

  • If you dispute a payment, please contact our customer service team within 30 days of your purchase. We will work with you to resolve the issue promptly.
  • If the dispute involves an unauthorized charge or fraud, we may require proof of the claim to assist in resolving the matter.

11. Order Cancellation Due to Payment Issues:

  • In the event of a payment failure or unprocessed transaction, we reserve the right to cancel the order without notice.
  • If your payment cannot be processed and no alternative payment method is provided within a reasonable period, your order may be canceled.

12. Contact Information: If you have any questions or concerns regarding our Payment Policy or need assistance with processing a payment, please feel free to reach out:

  • Email: info@hopynapo.com
  • Phone Number: (740) 569-7354
  • Address: 342 Fort St, Bremen, Ohio (OH), 43107