Sales Policy for Hopynapo

Effective Date: January 6, 2025

Welcome to Hopynapo! We strive to provide an exceptional shopping experience, ensuring that your purchases meet your expectations and are handled with the utmost care. Please review the following Sales Policy to understand our terms and conditions regarding purchasing, payments, and order processing.

1. Order Acceptance and Processing:

  • All orders placed through our website are subject to acceptance by Hopynapo. Once your order is placed, you will receive an order confirmation email indicating that we have received your order. However, this does not guarantee acceptance.
  • We reserve the right to refuse or cancel any order at our discretion, including, but not limited to, situations where the product is unavailable, payment is not processed, or there is a concern regarding fraud.
  • In the event of an order cancellation, you will be notified promptly, and any charges made to your payment method will be refunded.

2. Product Availability:

  • All products listed on the Hopynapo website are subject to availability. In the event that an item becomes unavailable after an order is placed, we will notify you and offer a substitute, backorder option, or issue a full refund.
  • We make every effort to keep our product listings up-to-date, but inventory levels may fluctuate, especially during high-demand periods or promotions.

3. Pricing and Payment:

  • All prices displayed on the website are in U.S. Dollars (USD) and are inclusive of taxes where applicable. Shipping fees and additional charges will be calculated at checkout.
  • We accept payments through major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods that may be available on our website.
  • While we strive to maintain accurate pricing information, we reserve the right to correct any pricing errors that may occur on the website. If an error is discovered after your order has been placed, we will contact you to inform you of the correct price, and you may choose to proceed with the order at the corrected price or cancel the order.

4. Promotions and Discounts:

  • Hopynapo may offer promotional discounts, coupon codes, or limited-time sales events. These promotions are subject to specific terms and conditions, including expiration dates and product exclusions.
  • Discounts are not retroactive, meaning they cannot be applied to past purchases.
  • Promotional offers cannot be combined with other discounts or offers unless explicitly stated.

5. Shipping and Delivery:

  • Orders are processed and shipped within 3-5 business days from the time of order confirmation, depending on product availability and shipping method selected.
  • Shipping times vary depending on your location. You will receive tracking information as soon as your order has shipped.
  • Shipping fees are calculated at checkout based on the delivery address and shipping method chosen.
  • Please note that any delivery delays due to external factors, such as weather or carrier issues, are beyond our control, and we are not responsible for such delays.

6. Taxes and Customs Duties (For International Orders):

  • For international orders, all applicable customs duties, taxes, or import fees are the responsibility of the customer.
  • These charges are determined by the customs authority of the destination country and are due upon delivery.
  • Please check with your local customs office for more information about potential fees before placing your international order.

7. Returns and Exchanges:

  • Hopynapo offers a hassle-free return and exchange policy for items returned in new, unused condition within 30 days of delivery.
  • If you are not satisfied with your purchase, please refer to our Refund and Returns Policy for further details on how to initiate a return or exchange.
  • Please note that custom or personalized items may not be eligible for returns or exchanges unless defective.

8. Order Cancellations:

  • If you wish to cancel an order, please contact our customer service team as soon as possible at info@hopynapo.com or (740) 569-7354. We can only cancel orders that have not yet been processed or shipped.
  • Once an order has been shipped, it can no longer be canceled, but you may still return the item under our Refund and Returns Policy.

9. Customer Service:

  • We are committed to providing excellent customer service. If you have any questions, concerns, or need assistance with your order, please don’t hesitate to contact us:
    • Email: info@hopynapo.com
    • Phone Number: (740) 569-7354
    • Address: 342 Fort St, Bremen, Ohio (OH), 43107

10. Changes to This Sales Policy:

  • Hopynapo reserves the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly.
  • We encourage you to review this policy periodically to stay informed about our terms and conditions.